Every call now comes with a quality score
Per-call RTCP metrics — packet loss, jitter, round-trip time and media experience score — recorded against every call record for inbound, outbound and internal calls.
Status & Updates
A running log of what we’ve shipped — new features, improvements, and fixes — as we make SimuWave better for partners and tenants.
Feature Improvement Expanded server capacity for call reliability and redundancy
Call delivery now spans two geographically separate sites with carrier-level routing between them and automatic handset re-registration.
Feature Cover two extensions from one phone
Handsets can register a second SIP account on a dedicated line key, with independent presence, ring, and outbound caller ID per line.
Feature A signature ring for every number
Per-DID ring cadence: assign a distinct Bellcore ring pattern to each number, signalled to the handset via Alert-Info on the inbound INVITE.
Feature Emergency services now know exactly which desk called
Per-extension dispatchable location: each extension carries its own registered civic address, delivered with the call to the PSAP rather than a single address for the account.
Improvement Redesigned dashboards across the platform
Tenant, partner, and platform dashboards have been rebuilt with a tighter, more modern layout — consistent icons, live KPIs, and synced badge counts.
Feature Tenant nav: quick-jump search
New search box in the tenant nav bar finds any page in a couple keystrokes.
Feature Spoken announcements on toggle switches
Toggle switches can now speak a custom message in a natural voice when their state changes — instead of just a beep.
Feature Voice barge-in for IVRs
Callers can now speak (or press a key) during the IVR prompt — no need to wait for it to finish.
Feature Local numbers in almost every U.S. city
Search by city, area code, or rate center. Pull real inventory from major metros across the country — not just whatever your carrier had left over.
Feature Fax without a fax machine
Send and receive faxes from the dashboard. Inbound arrives as PDF in your inbox. Outbound is a file upload. No T.38, no analog adapters, no 1990s.
Feature Watch your call flow run, in real time, on the canvas
Open the designer for any flow and see calls light up nodes as they route. Like a circuit diagram with electricity flowing through it.
Feature Reroute calls automatically when extensions go offline
Watch a list of extensions; when they disappear, traffic flips to a backup branch — no manual intervention, no missed calls.
Feature Watch a call get transcribed as it happens
Real-time speech-to-text overlay on active calls — for QA, training, accessibility, or just to see what your IVR is hearing.
Feature PIN-protected entry points in any call flow
Drop a PIN gate before any sensitive branch — direct dial to extensions, bridges, or after-hours queues.
Feature Two-state routing switches you can flip from any phone
Day/Night, Open/Closed, Normal/Holiday — wire it once, flip it from your desk phone, the web, or a BLF button.
Feature Call flows that call other call flows
Build once, reuse everywhere. Subflows turn common patterns into a single drag-and-drop block.
Feature Provision a Grandstream phone in 30 seconds
Generate a config URL, paste it into the phone, you're done. No XML, no MAC binding, no factory reset rituals.
Feature Route calls based on who's calling
Drop a Caller ID node into any flow to send VIPs straight to a person, or known spammers straight to /dev/null.
Feature Find me, follow me — without the chase
Ring your desk, then your cell, then an external number — in any order, with voicemail catching the rest.